Help

Ordering
Why should I use a User Name & Password?
Is there sales tax?
Can I combine my orders?
Can I view past and present orders?
I just placed an order. How long before it will be shipped?
I already placed an order with Coolfitted.com. Can I change something?
How do I cancel my Coolfitted.com order?

Payment Options
Which payment options does Coolfitted.com accept?
Which credit cards and debit cards can I use?
Does Coolfitted.com accept checks?
Does Coolfitted.com offer C.O.D.?
Can I save the items in my shopping cart and buy them later?
How do I pay with a Gift Card?

Pricing
What is Coolfitted.com's policy on price adjustments?

Privacy Policy
What is your complete privacy policy?
Why does Coolfitted.com ask for my email address? Will I get spam emails after I give it to you?
Does Coolfitted.com share the information it receives?
How secure is information about me?
What information can I access?
What is the Coolfitted.com fraud prevention statement?

Promotions
How can I find out about Coolfitted.com promotions?
I'm filling out the order form, and it's asking me for a promotion code, but I don't have one. What should I do?

Returns
What is your complete returns policy?
How can I do an exchange?
If I need to return an item, do I have to pay the postage?
Are any items non-returnable?

Secure Shopping
Is it safe to shop at the Coolfitted.com website?

Shipping
Where Is My Order?
How can I track my order?
What shipping options are available to me at Coolfitted.com?
Does choosing Next Day Air mean my order will arrive tomorrow?
What do I do if my order was delivered to the wrong address?
Does Coolfitted.com ship to APO/FPO addresses?

Wholesale
Can I buy wholesale or in bulk from Coolfitted.com?

Ordering

Why should I use a User Name & Password? ( Top )

By creating an account with Coolfitted, you'll have access to your order history, shipping status, and special savings. Coolfitted knows you care how information about you is used and we appreciate your trust that we will carefully and sensibly protect you information. Information about our customers is an important part of our business, and we are not in the business of selling it to others. The information we learn from customers helps us personalize and continually improve your shopping experience at Coolfitted.com.

Is there sales tax? ( Top )

We do not collect sales tax as our business is 100% internet based.

Can I combine my orders? ( Top )

Sorry, we are currently unable to combine orders.

Can I view past and present orders? ( Top )

Registered users can view their order history at any time provided they have already logged in. To log in, simply click on the ?log in" link located in the top right corner of every page. If not logged in you will be prompted, to enter your Coolfitted user name and password. This will bring you to your "My Account" page. Here you have options to view all of your orders, past and present, as well as update your personal settings.

For orders that have already been shipped, you can confirm the date and method of shipment, and a tracking number.

I just placed an order. How long before it will be shipped? ( Top )

Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we will ship your package the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.

If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame. We do not ship or deliver packages on Saturday and Sunday. Weekend orders including Friday afternoon and evening will be processed on Monday.

I already placed an order with Coolfitted.com. Can I change something? ( Top )

We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, we ask you to call us at 1-800-310-1559, and if we are able to assist you we will certainly do so.

How do I cancel my Coolfitted.com order? ( Top )

We ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed. We ask you to immediately call us at 1-800-310-1559, and we will make every attempt to assist you.

Payment Options

Which payment options does Coolfitted.com accept? ( Top )

We accept credit cards, debit cards, PayPal, money orders and personal checks. If you're going to use a money order or personal check payment, please call us at 1-800-310-1559 and place your order over the phone. Please address money order or personal check payment to:

Coolfitted.com
PO Box 1929
Atlanta, GA 30301

Which credit cards and debit cards can I use? ( Top )

Coolfitted.com accepts the following credit cards: Visa, MasterCard, American Express, and Discover. Debit cards are also accepted as long as they have a Visa or MasterCard logo.

Does Coolfitted.com accept checks? ( Top )

Yes, we will accept your personal check, but it must be mailed in to us. Coolfitted.com does not do check by phone or electronic check transactions. Personal checks must clear with our bank before your order will be shipped.

Coolfitted.com
PO Box 1929
Atlanta, GA 30301

Does Coolfitted.com offer C.O.D.? ( Top )

Sorry, but C.O.D. is not a payment option with Coolfitted.com. All orders must be paid in full before your package will be mailed out.

Can I save the items in my shopping cart and buy them later? ( Top )

Sorry, but at Coolfitted.com all items are sold on a first-come, first-serve basis. This means that the items you have in your shopping cart today may not be available at a later date. The only way to reserve those items is to complete your order as soon as possible.

How do I pay with a Gift Card?(for US orders only) ( Top )

You may use your Gift Card toward any purchase online. Please enter the card number and the four digit pin that appears on the back of your Gift Card. We accept multiple forms of payment if your purchase exceeds the balance of the Gift Card. You can pay for the remainder of the purchase by using a credit card or debit card.

Please Note: When using Gift Cards, please hang on to them until you have received your order and are satisfied with the product. When returning an item that was purchased using a Gift Card, the dollar amount used will be refunded to that same Gift Card. Also, after an order is placed using a Gift Card, it may be necessary to amend your order and credit your Gift Card.

Pricing

What is Coolfitted.com's policy on price adjustments? ( Top )

Most of our items are custom designed and we believe you'll find the best selection and the best prices here at Coolfitted.com. But if you find a good deal you think we should know about, please contact our Customer Service department 1-800-310-1559. We'll look into it and let you know.

Privacy Practice

What is your complete privacy policy? ( Top )

Click here to view privacy policy.

Why does Coolfitted.com ask for my email address? Will I get spam emails after I give it to you?( Top )

Providing us with your email address means we can send you two very important emails: One is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.

Does Coolfitted.com share the information it receives? ( Top )

Information about our customers is an important part of our business, and we are not in the business of selling information about our customers to others.

How secure is information about me? ( Top )

We work to protect the security of your information during transmission by using Verisign Security software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

What information can I access? ( Top )

Coolfitted.com gives you access to the following information about you for the limited purpose of viewing and, in certain cases, updating that information. Order Status - Gives you the ability to track orders and view order history. To access your Order Tracking information, click on the "My Account" link in the top portion of the site. Account Information - Once you have logged in, you may access and update your account information by clicking on "My Account" displayed on the top of every page.

What is the Coolfitted fraud prevention statement? ( Top )

Coolfitted is concerned with the protection and privacy of all of our customers. To ensure your online shopping experience is the best it can be we have implemented procedures to safeguard against fraud. To protect our customers from the high price of fraud, Coolfitted reserves the right to verify any order for fraud prevention purposes. This may result in delays to Next Day and 2nd Day Air orders. All orders will be researched within 24 hours. If we are unable to verify order information within 48 hours, the order will be cancelled. Coolfitted is working to protect our customers from the high cost of fraud so that we can continue to provide a large inventory of competitively priced products and a positive online shopping experience for you, our customer.

Promotions

How can I find out about Coolfitted.com promotions? ( Top )

We recommend that you sign up for our email club. Once you sign up, we'll email you on a regular basis with the latest Coolfitted.com news, specials, and promotions.

I'm filling out the order form, and it's asking me for a promotion code, but I don't have one. What should I do? ( Top )

If you don't have a promotion code, go ahead and leave that box blank. It won't affect your order in any way, so don't worry!

Returns

What is your complete returns policy? ( Top )

Click here to view returns policy.

How can I do an exchange? ( Top )

All packages mailed to our Returns Department will be processed as refunds. If you need an exchange, we recommend that you mail back your item for a refund, then place a new order with us at any time.

If I need to return an item, do I have to pay the postage? ( Top )

Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection.

Are any items non-returnable? ( Top )

Most of our items can be returned, including Sale and Clearance merchandise. Please note that items cannot be returned after 30 days. Your return merchandise must be unwashed and unworn with the tags still attached.

Secure Shopping

Is it safe to shop at the Coolfitted.com website? ( Top )

Yes, it is safe to make online purchases at Coolfitted.com. Protecting your order information is very important to us. We use the industry standard Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the Site address should change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through an insecure connection. While no method is completely impenetrable, our SSL is verified by Verisign who is the industry security leader. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personally identifiable information, we along with our third party provider(s) cannot ensure or warrant the security of any information you transmit to us.

Shipping

Where Is My Order? ( Top )

You can visit My Account to find out when your order shipped. Most orders will be shipped within 24 hours. Most carriers, as well as our distribution center, are closed on Saturdays, Sundays and Holidays -- therefore, orders will not be shipped or delivered on these days.

How can I track my order? ( Top )

You will be notified by e-mail when your package ships. The e-mail will include a tracking number. If you?re not sure whether or not your order has shipped, check the status of your recent orders in Order History and Tracking you can also track your order by calling us at 1-800-310-1559, 24 hours a day, 7 days a week. Tracking information may not be available until the following business day.

What shipping options are available to me at Coolfitted.com? ( Top )

Method	Speed	Price
USPS Priority Mail	2 - 5 business days	Live shipping rates are calculated
USPS Express Mail	1 - 2 business days	Live shipping rates are calculated
Global Express	3 - 5 business days	Live shipping rates are calculated
Global Express Guaranteed	1 - 2 business days	Live shipping rates are calculated

Note: Shipping speed is an estimate, Coolfitted.com is not responsible delayed delivers due to unforeseen weather.

Does choosing Next Day Air mean my order will arrive tomorrow? (US orders only) ( Top )

Sometimes. Each order is processed within 1-2 days. Selecting Next Day Air shipping will get your package to you the day after the processing is complete. All orders are subject to verification, which could delay the processing time. Please keep in mind that there is no weekend delivery for 2nd or Next Day Air. 2nd and Next Day Air orders are shipped via United Parcels Service.

What do I do if my order was delivered to the wrong address? ( Top )

Contact us immediately! We will work with the carrier to correct the situation as quickly as possible.

Does Coolfitted.com ship to APO/FPO addresses? ( Top )

Yes, military customers are able to shop through the US customer checkout. APO/FPO packages are shipped via US Postal Service. Standard delivery rates will apply.

Wholesale

Can I buy wholesale or in bulk from Coolfitted.com? ( Top )

Sorry, but Coolfitted.com is a retail store, which means that we do not sell wholesale. You are welcome to place a large order with us, but you will pay the prices that you see on the website. Please visit our Sale and Clearance sections for items that are already marked down